Frequently Asked Questions (FAQs) and Help Centre

The detailed location with the Full address and a postcode of every branch is mentioned in the Branch Location page of the website.

The further details of your selected branch will be sent along with the Appointment Confirmation mail.

No. You don't always have to book an appointment online. you can show up to any of our branches anytime.

The appointment just makes sure that you are arriving and that makes the delivery of the service very smooth as we are aware of your arrival and are prepared with our executives to attend you. However just check our branch times before you show up. You can know our branch location and timings in the Branch Location page.

We are very sorry for the inconvenience but we don't have a pick-up facility currently available, so you will have to manage to bring our car to the nearest drop-off location. And even don't forget to arrange your return journey back to your place.

You can even contact the local transport services agents, we are sure they would be glad to assist you.

No. There are no such Transaction charges or any other hidden charges applied. We are here to help you sell your car at best price.

You will get the payment of your car as per the selection you have made. you can choose amongst following:

You are not in hurry? In four working days | Standard payment Free
Want it the next day? | Next day Payment Free
Want it within 30 minutes of the sale? | Premium payment Free
This payment will be made in your bank account directly from our bank or using our electronic transfer method.

Whenever you enter your car's registration number in our online valuation tool, it identifies the standard features that comes with the car already. To know which and how the extras added to your car may affect the pricing of your car, please send the list of extras along with the pictures attached to; contact@devbuysanycar.com

Or you can even bring up this point at the time of your visit to our branch, and our executives will inform you if they will affect your valuation or not.

Yes. If you choose to sell your car with us, you will have to leave it at our branch itself.

Please make sure that you have arrangements done for your return back home.

It is okay if you forget to enter some details as we inspect your car at the time of your visit to our branch. The only thing that you need to keep in mind is if we find anything about the car that was not mentioned earlier, that can affect the valuation of your car.

However, keep in mind that our ultimate goal is to buy your car at a price that makes you satisfied and would make you want to deal with us again in the future.

Remember that the online valuation of your car is dependent on the details you enter. If any deviation is found in the details entered and the actual condition of the car at the time of physical inspection when you visit our branch, then that might affect the valuation of your car. In such case, we will offer you the new pricing of your car and you will be given choice whether you want to sell that car to us or not.

Yes. We buy the car even if it is still financed with the bank or any other financial companies.

For that all you need is to bring some required documents such as in-date Finance settlement letter confirming the outstanding amount of your car and the reference number of the agreement.

The amount of settlement will be deducted from the final valuation of your car that was to be paid to you. And the payment to your finance company or bank will be paid within 4 working days after the sale is made.

If the amount of settlement is more than the valuation of the car, we will still buy your car, but in such case, you will have to pay the shortfall amount to us via. debit or credit card when we purchase your car.

We will be glad to buy your car even if it has a personalised number plate.

However, if you want to keep your private number plate with you, it is possible to reassign it the other car. Or you an even give the registration in the retention and get the retention certificate so that you can sell or reassign it later. You will need to finish this processes with the DVLA before selling the car to us.

To know more about this kind of registrations and to locate your nearest DVLA branch, visit their website.

We, Dev buys any car are not the experts in dealing with the private registered numbers, therefore this aspect might not affect positively to the valuation offered.

Yes. We buy car even if it is SORN or non-runner.

But just make sure that we don't have a pick-up facility currently available, so you will have to manage to bring our car to the nearest drop-off location. You can even contact the local transport services agents, we are sure they would be glad to assist you.

It is advised to mention that the car is a SORN or a non-runner at the time of online valuation to avoid any changes in the price offered at the time of your visit to the branch.

However, this can be taken care of, after completing an online valuation either on our valuation confirmation page, or can at the time of your appointment.

Yes. We buy car even if it is damaged or in need of any repairs.

But just make sure that we don't have a pick-up facility currently available, so you will have to manage to bring our car to the nearest drop-off location.
You can even contact the local transport services agents, we are sure they would be glad to assist you.

It is advised to mention the damages or repairs that are needed at the time of online valuation to avoid any changes in the price offered at the time of your visit to the branch.

However, this can be taken care of, after completing an online valuation either on our valuation confirmation page, or can at the time of your appointment.

At the time of valuation, there is a list of the assumptions we have made about your vehicle below the valuation provided. Underneath that list, is a link which enables you to make any changes & add damage.

A revised valuation will be provided after calculating the effect of the damages and repairs that are needed in your car.

Yes. You can definitely sell the car on the behalf of your friends or relative. All you need to do is, bring the following list of documents along with you at the time of your appointment:

- Original photo Identification card in the name of registered owner of the car. (Driving License / Passport)

- The Address proof such as utility bill or bank statements dated within the period of past 9 months. The Address and name must be same as car's logbook.

- Letter or an email from the actual registered user of the car stating that they are willing to sell the car and the name of the person who has been given the authority to conduct the final sale of the car.

- Or else, a copy of the Document of Power of Attorney in the name of person bringing the car on their behalf to carry out the sale as Power of Attorney.

-The payment is to be done in bank account of the Registered user of the car, so the details of the bank account should be provided along with the proofs. (eg.: bank statement, paying in book)

- More importantly, Photo ID of the person bringing the car on the behalf of their friend or relative.

Yes. We buy car with less than 6 months of MOT and even without MOT.

It is advised to mention this at the time of online valuation as it may affect the price offered.

However, this can be taken care of, after completing an online valuation either on our valuation confirmation page, or can at the time of your appointment.

At the time of valuation, there is a list of the assumptions we have made about your vehicle below the valuation provided. Underneath that list, is a link which enables you to update your MOT status.

A revised valuation will be provided after calculating the effect of the MOT status of your car.

Yes. You can definitely sell the car on the behalf of a company. You will just have to bring the following Documents with you at the time of appointment :

- Any kind of Photo Identification of the person bringing the car.

- An authority letter signed by the Director of the company stating the name of the person who has the authority to conduct the sale on the company's behalf.

- Details about company's bank account as in Bank statement or paying in book of the company.

- An address proof registered in the name of a company

- Car keys, a set of two, If are available.

- All the available Service history documents and MOT certificates

- Registration certificate, v5 logbook or RC book (India) that is registered in the name of the company.

Other Documentations may be needed for further references. However, you will be informed prior to your visit at our branch.

We do buy a car that is an Import as long as it is registered in UK. Keep in mind that the models and specification are varied from country to country so the valuation of your car may be different from that of UK based cars.

The another factor to keep in mind is whether your car is a "parallel" import (i.e. Is it purchased within the EU?) or is a "grey" import (i.e. Is it purchased outside the EU?)

Cars that are parallel imports can be valued with the help of our online valuation tool available on our website, www.devbuysanycar.com

While the "grey" imports will have to be valued manually. No issues if your car is a grey import, just inform us about the details mentioned in your v5 registration document through email. The member from our customer care will get in touch with you.

We know this time must be very stressful and emotional for you. We will help you to make the process of selling car faster and easier for you.

To fulfill this, we will need some documents based upon certain circumstances.

It is our company's policy that we do not make any purchase from the Motor Trade.

At the current point of time, we only buy cars that are registered in England, Scotland, Wales and Northern Ireland.

If you choose to sell your car to us and have informed the DVLA you will get the refund of the full months that are still left on the vehicle tax automatically.

We know that there are times when your current address does not match the address that is mentioned on your V5 logbook. In such case, you will be required to submit your proof of Vehicle Purchaser with the address that matches the address that is mentioned on your V5 logbook as well a proof of address that matches your current address.

The V5 logbook is always registered in the original keeper's name. To avoid any fraudulent, we only buy your car if the v5 logbook is registered on your name.

We only purchase car that have original v5 document (logbook).

If you do not possess v5 logbook you can get the new document from the DVLA office. To know more about this, visit their website - vehicle-log-book

It might take about a week to get the documentation done. You can then choose to sell your car to us.

We will be obliged to settle your remaining logbook loan as a part of the process. But however, you will still need to let them hand over the v5 document to you, prior to your visit to our branch as it will be required at the time of appointment.

We can not purchase vehicles that are subject to finance agreement with Car Cashpoint

We have all the information related to cars that are registered in UK since 1982. If you cannot find your car, following maybe the reason:
- If Your is not registered in UK
- It is some kind of commercial vehicle or a van - Please visit - www.devbuysanyvan.com
- The car is older than 25 years

If you are unable to get the online valuation from our website you can always contact us and provide details of your car (model, features, physical condition, mileage, etc.) and your contact number. A member from our customer care team will get back to you with the valuation of your car.

If you cannot find your car at the time of online registration, Do Not choose the nearest model, as it may affect the actual valuation of your car.

If you not further want to receive updates from us, you can unsubscribe from our Mailing list by clicking here (attach the unsubscribe link - amend your contact preferences)

Please remember to enter the same email address that was used to obtain your valuation.

If you are facing any difficulties in unsubscribing, Please mail us at contact@devbuysanycar.com.

We provide a 4 days price guarantee, so the valuation that exceeds 4 days is no further considered to be valid.

The market rates of the car are always fluctuating. We try our best to keep up with the market changes and provide you with the best price of your car.

We request you to re-enter the details and get new updated valuation for your car.

We will require the Copy of your original purchase bill or payment invoice issued by a recognised dealer. If

You are the registered keeper for less than 2 months and your vehicle is valued over £5,000 or

You are the registered keeper for less than 6 months and your vehicle is valued at £10,000 or above, or

You are the registered keeper for less than 12 months and your vehicle is valued at £50,000 or above

If any other documents will be needed, we will inform you as soon as possible.

We do not accept proof of purchase made from the Auction Houses.

The price you get at the time of online valuation is based on the details you enter of your car. We try to provide you with the accurate pricing, and it is not possible until and unless we inspect your car at the time of your on-site visit . So the price you get during the online valuation is not the final price.

If any deviation is found in the details entered and the actual condition of the car at the time of physical inspection when you visit our branch, then that might affect the valuation of your car. In such case, we will offer you the new pricing of your car. You even have an option to mention about this during the valuation process.

However, keep in mind that our ultimate goal is to buy your car at a price that makes you satisfied and would make you want to deal with us again in the future.

Some of the Dev Buys Any Car's branches are located in the areas where the charges are applied for parking your vehicle. Those locations will have a clear signage alerting the visitors.

To avoid any Penalty charge notice, the registration number of the vehicle should be logged in at the time of your on-site visit. If you still receive any PCN during your appointment, then kindly email us the copy of Penalty charge notice to contact@devbuysanycar.com. Our customer care team will take care of it.

When any motor trader buys a vehicle they inform the DVLA about the changes in ownership. The DVLA then, to avoid any keepers to be added to the vehicle, logs the ownership of car as "In trade". That is the reason Dev Buys any Car isn't shown as a registered keeper/owner.

When the car will be sold to any new person, they will have to register themselves as an owner/ keeper of the car with DVLA. If they are unable to do so, and any issue arises, then the investigating authorities, due to their standard processes, will contact the previous known registered owner/keeper (i.e. you) for the same.

When you receive such notice from DVLA, please provide them with the required information and mention the date when you sold the car to us (Dev Buys Any Car) and the address of our Head Office: Unit 8 Lyon Way, Greenford UB6 0BN, United Kingdom

Then they will contact us directly and we will provide them with the purchase details and all the required documentations.

We thrive to provide you with the most reliable and satisfactory service. But in any ways if you are unhappy or unsatisfied with any aspect of the service please let us know. We are always here to solve your grievances.

To know more about this, visit our complaints and grievances policy.

Dev Buys Any Car is owned by Devbuysanycar Ltd.

After the car is sold to us, we supply it back for the trade and then is eventually purchased either by the motor trade or by an individual buyer.

We use our online valuation tools to calculate the valuation based on the factors such as model, mileage, features, condition of your car.